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đ§Č Why Thinking Big Is Overvalued
Empathy sells better than big dreams and here's why
Thinking big doesnât come naturally to me.
Maybe itâs a cultural thing. Iâve always admired some of my American friends for their ability to set wild goals and be hyper-confident about them.
Itâs an impressive skill. But when it comes to sales, itâs not what matters most.
Empathy is the real game-changer.
If you want to make it part of your sales toolkit, there are three key components to consider:
Listen to customers
Connect your offer to their needs
Remove risk
Empathy was crucial when I first connected with Samy in Hypefuryâs early days.
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Samy and me at the SaaStr conference in London
Listen to Customers
In 2019, after developing the first version of Hypefury, Samy was looking for a CMO.
He was already talking to a few candidates.
They pitched him grand plans to raise VC money and skyrocket Hypefuryâs valuation. Maybe those ideas werenât crazy, but there was one problem: they werenât rooted in what Samy wanted.
Samy wanted to bootstrap Hypefury.
Instead of assuming his needs, I asked questions and focused on his goals. Understanding customer needs is more valuable than any big, bold strategy.
Connect Your Offer to Their Needs
Once I knew what he was looking for, I aligned my skills with his goals.
I didnât promise the moon. I had a plan based on my affiliate marketing and SEO experienceâI had already helped a Dutch startup grow to over $3M ARR. But I was upfront about my lack of expertise with Twitter.
Instead of forcing my vision on him, I ensured my offer matched his needs.
Remember: no connection, no sale.
You have to connect with people and show how your offer aligns with their needs.
Remove Risk
Even with the right fit, people hesitate when making decisionsâsometimes for the right reasons, sometimes not. It doesnât matter.
We have to focus on how to overcome this resistance.
The best way? Remove as much risk as possible.
In my case, I offered to do a two-month internship for free.
He could see my work before talking about money. No risk, no pressure, just proof. By taking the risk off the table, I made it easy for him to say yes.
Now, working for free is not a silver bullet.
First, you have to be smart about it. Use it only when dealing with someone you truly want to do business with.
And itâs not the only way to remove risk. Remember: you have to listen to your customers.
Think about what makes them hesitate. Then, do all you can to build the trust needed to close the deal.
What do you think of this issue?Your feedback matters (a lot!) |
Thatâs it for now, everyone! Weâll meet again next week to discuss some more of this!
Feel free to reply to this email. It goes directly to me.
Cheers,
Yannick